Terms & Conditions

These Terms and Conditions govern property maintenance and repairs  with Jaki Properties. By using our maintenance services you agree to comply with these terms.

About Jaki Properties Ltd

Jaki Properties Ltd provides property maintenance and repairs across Cornwall. The work can be carried out by ourselves or a sub contractor can be used depending on the job or tasks. The client will be made aware prior to us quoting for the job. 

For enquiries regarding these Terms and Conditions, please contact:

admin@jakiproperties.co.uk

Service Terms

Job/Service Confirmation

Job/services are only confirmed once:

• Availability has been confirmed
• Required payment or deposit has been received (usually 50% of total amount) 
• Written confirmation has been issued by Jaki Properties Ltd

Jaki Properties Ltd reserves the right to decline any work at its discretion. Before any work commences the client reserves the right to no go ahead with our quote if they are not happy with the quoted price, terms and conditions, description of work, or our availability. 

Payment Terms

• Full payment or agreed deposit must be received prior to any work commence, unless otherwise agreed in writing.
• Failure to complete payment may result in cancellation of the work or disputes which Jaki Properties Ltd can seek legal actions as a last resort.  

Quote Terms

Quotes Can Be Sent Once

• Description of the job has been provided via email or phone
• If it's supply and fit or labour only
• Types of materials to be used
• Availability from client and Jaki Properties are agreed

Payment Terms

• An upfront payment is requested (usually 50% of the toal amount) to cover for initial materials or sub contractors deposit if used, and the remaining payment after the completion of the job.
• Payment can be done by BACS, cheque or cash with payment details on the invoice. Payments by cheque has to be in black ink only and can only be £500 max per cheque.  

Warranty

• We give 6 months warranty on all our work providing it's left how the work was signed off originally by the client.
• Any work that has been tampered with or touched by the client or someone else after the work has been signed off the warranty can only go as far as 3 months or be completely invalidated depending on the state it's left in. 
• We do not cover for storm damage.

Clients Responsibilities

Property Care

• Keeping the property clean and tidy prior to work commencing
• Reporting any maintenance issues promptly and photographic evidence with date and time stamp

Behaviour and Conduct

Clients must behave responsibly and respect  towards Jaki Properties' employees.

The following are strictly prohibited:

• Physical aggression
• Swearing 
• Illegal activities
• Any threatening behaviour

Jaki Properties reserves the right to terminate any job if these conditions are breached.

Client Responsibilities

Clients must:

• Give a detailed description of the work required
• Be specific about materials requests if desired
• Confirm starting availability
• Provide a suitable working environment

Cancellations and Refunds

Client Cancellations

If the client chooses to cancel the work after the materials have been ordered by Jaki Properties and the materials have already been delivered then any deposit or upfront payments may be non-refundable depending on the notice given.

Cancellation by Jaki Properties

Jaki Properties reserves the right to cancel the service due to:

• Safety concerns
• Payment failure
• Unforeseen circumstances outside our control

Where possible, alternative  options or refunds may be offered.

Damages 

Damage Responsibility

Clients are responsible for any damage caused to materials stored in their properties. Costs for replacement will be charged if needed.

Liability

Personal Property

Jaki Properties is not responsible for any loss, or damage that wasn't done by us. 

Injury or Accidents

Jaki Properties is not liable for injury, accidents, or loss unless caused by proven negligence.

Parking

Suitable parking or access is expected in order to carry out the best service possible. Incase no parking is available near the property then additional charges may apply.

Pets

If the client has a pet, then it's his/hers responsibility to properly secure and look after their pet whilst the maintenance or repair service is taking place. 

Force Majeure

Jaki Properties shall not be held liable for failure to provide accommodation due to events beyond reasonable control, including but not limited to:

• Natural disasters
• Government restrictions
• Utility failures
• Emergencies

Changes to Terms and Conditions

Jaki Properties reserves the right to update these Terms and Conditions at any time. Updated versions will be posted on this page.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales.